Cancellation and Refund Policy

1. Right of Withdrawal

1.1. Exercise of the Right of Withdrawal

The Buyer may exercise the right of withdrawal within 10 (ten) days from the date the purchased software service is delivered to them or to the person/organization indicated at the address they provided, by notifying the Seller using the contact details below, without incurring any legal or penal liability and without providing any justification.

1.2. Contact Information for Withdrawal Notification to the Seller:

Company Name: Raktive Software Technologies
Address: Yalı Mah. 210 Sk. No:1/6 Güzelbahçe/İzmir
Phone: +90 535 672 64 28
E-mail: hello@raktive.com

2. Duration of the Right of Withdrawal

2.1. Start of the Period:

The period for exercising the right of withdrawal for the service purchased begins from the date the service is delivered to the Buyer.

2.2. Services Commenced Before the End of the Period:

The right of withdrawal cannot be exercised in contracts where the service has begun with the Buyer’s consent before the withdrawal period expires.

2.3. Costs:

The costs arising from the exercise of the right of withdrawal are borne by the Seller.

3. Exercise of the Right of Withdrawal

3.1. Notification Method:

The withdrawal notification must be made in writing via email to the Seller within the appropriate period.

3.2. Seller’s Obligations:

After the withdrawal notification is made, the Seller is obligated to:

• Total Refund: Refund the total amount to the Buyer within 10 business days,
• Service Suspension: Suspend the service within 15 business days.

3.3. Service Value and Damages:

If there is a decrease in the value of the service due to a fault caused by the Buyer, the Buyer is responsible for compensating the Seller’s damages in proportion to their fault. However, the Buyer is not responsible for changes and deterioration that occur due to proper use of the service within the withdrawal period.

4. Default and Legal Consequences

If the Buyer defaults on payment when the transaction is made via credit card, they agree to pay interest under the terms of the credit card agreement with the card-issuing bank and will be liable to the bank. In this case, the bank may pursue legal remedies and claim the associated costs and attorney fees from the Buyer. Additionally, if the Buyer defaults on their debt, the Buyer is obliged to compensate the Seller for any damages.

5. Payment Method

You can make your payments via bank transfer/EFT or by credit card.