Delivery Conditions

1.1. Service Delivery:

Raktive Software Technologies commits to delivering the software and digital marketing services it offers to its clients within the time frames specified in the contract and at the promised quality standards.

1.2. Delivery Time:

The delivery times for each project are specified in the contract or work plan. The delivery time is calculated from the date the client provides the necessary information regarding the project.

1.3. Delivery Method:

Services are generally delivered digitally, via email and cloud-based systems.

1.4. Delays:

Delays in delivery may occur due to force majeure or circumstances beyond the control of the parties. In such cases, the client will be promptly informed, and a new delivery date will be agreed upon mutually.

2. Special Circumstances

2.1. Force Majeure:

Force majeure events such as earthquakes, floods, fires, wars, or terrorist attacks may affect delivery and service provision. In such cases, Raktive Software Technologies will be exempt from responsibility and will work with the client to create a new delivery plan.

2.2. Contract Termination:

If one party violates the terms of this contract, the other party has the right to terminate the contract. In the case of termination, fees paid in advance for services not yet completed will not be refunded.

3. Revision Policy

Client revision requests regarding the delivered service are accepted within 7 days of delivery. If the revisions fall outside the scope of the project, additional fees may be charged. The revision process may vary depending on the speed of the client’s feedback.

4. Service Acceptance

After the service is delivered to the client, the client has 5 business days to review and approve the service. If approval is not given, reasons must be submitted in writing. If no approval is received within this period, the service will be deemed automatically accepted.

5. Payment and Delivery Relationship

The delivery process proceeds according to the payment plan specified in the contract. The completion of payments may affect the delivery date. In case of payment delays, the delivery time may be extended.

6. Support and Communication

After delivery, the client may request support regarding the delivered service. The duration and conditions of the support are determined according to the terms specified in the contract. Support requests are made via email.

7. Data Security

During the digital delivery of services, Raktive Software Technologies pays utmost attention to data security. The delivered files will be encrypted and shared through secure cloud systems.